These Terms & Conditions explain the rules for using the Lafz Translation Services website, requesting translation services, approving quotations, making payments, and receiving completed work.
Customers can request a quotation by submitting an enquiry through the website or contacting our team by email. The quotation will be prepared based on the details and documents provided by the customer.
Work will begin after the customer approves the quotation and the required payment is confirmed. The delivery of completed documents may depend on the agreed payment terms. In some cases, depending on the situation and mutual agreement, we may begin the work process before receiving the payment.
The content, text, logo, name, and other materials on the Lafz Translation Services website belong to their respective owners. Users must not copy, reproduce, or use these materials without proper permission.
Customers should use the official email address or other contact details provided on the Lafz Translation Services website for service-related enquiries. Customers must provide correct contact details when submitting an enquiry or requesting a quotation. This helps our team communicate with them and provide updates about their requests. Any changes to the documents, language requirements, or service details should be shared through an official communication channel. Lafz Translation Services will review such requests and confirm whether the changes can be made.
Customers should provide complete and correct information when requesting a quotation. The price and delivery time may vary depending on the language, document type, word count, complexity, and urgency of the work. A quotation will be shared after reviewing the customer's requirements. The customer should approve the quotation before the work begins. If the customer requests additional work or changes after approval, the price and delivery time may change. Any such changes will be communicated to the customer.
Lafz Translation Services aims to provide clear and accurate translations based on the documents and instructions received from customers. Customers are responsible for providing clear, complete, and readable source documents. If any information is missing or unclear, our team may request further details before proceeding. Customers should check the translated documents after delivery and inform us of any errors or concerns within a reasonable period. Any corrections will be reviewed according to the agreed service terms.
Lafz Translation Services understands that documents may contain private or sensitive information. We will take reasonable steps to protect customer documents and information from unauthorised access or disclosure. Customers should share only the documents and information required to complete the requested service. Any sharing or handling of documents will be subject to applicable laws and the agreed service terms.
Customers must make payments according to the quotation or invoice provided by Lafz Translation Services. Available payment methods and payment instructions will be shared during the booking process. Work may begin after payment confirmation, as agreed with the customer. If a payment is delayed or not completed, the start date or delivery of the work may be affected. Any additional charges, where applicable, will be communicated to the customer before the extra work begins.
The expected delivery time will be communicated during the quotation process. Delivery times may depend on the size of the document, language pair, complexity, and urgency of the request. We will make reasonable efforts to deliver completed work within the agreed time. However, delays may occur due to incomplete documents, changes in requirements, or other circumstances beyond our control. Customers will be informed of any significant delay where possible.
Customers who wish to cancel a service should contact Lafz Translation Services as soon as possible. Cancellation and refund requests will be reviewed based on the stage of the work, the services already completed, and the agreed payment terms. Any applicable refund or cancellation charges will be communicated to the customer.
Lafz Translation Services may update these Terms & Conditions when necessary. Any updated version will be published on this page. Customers are encouraged to review this page from time to time.
If you have any questions about these Terms & Conditions, our services, or your translation request, please contact Lafz Translation Services through the official contact details provided on our website.